Petra Trust is a corporate pensions trustee located in Ghana. I helped to design some of their in-house tools namely the Workflow Management System which handles a large part of the inflow of monthly statements from customers, and the Transfer Agency app, which processes and validates and tracks individual and corporate contributions.
Look, feel and behaviour
- Confluence: Wherever possible, bring disparate but related pieces of information together
- Passive Processing: Wherever possible, process information in the background without the user’s active involvement
- Anticipation: Wherever possible, anticipate the next step that the user will take