About me
I fell in love with Design a long time ago, building websites on 800x600 screens back when Adobe Flash was still a devastatingly cool thing (in my humble opinion). My foundations were built on Communication & Interaction Design and Branding, but today – close to two decades of practice later – this is what I’m focusing on:
Leadership
- Managing teams and processes
- Project management
- Mentoring
Design Thinking
- Design sprints
- Workshop facilitation
- Business model design
- Prototyping
Research
- Planning and conducting ethnographic research
- Synthesis
- Concept testing
- Usability testing
Product Management
- Product strategy
- Defining requirements
- Interfacing with development teams
- Agile development
Customer Experience (CX)
- CX Measurement
- Omni-channel customer support
- Mapping operational workflows
User Experience (UX) & Service Design
- User flows
- Journey mapping
- Service blueprints
- Information Architecture
- Wireframing
Résumé
Work History
VP Product Development
Kofa (Accra, Ghana)
February 2021 – Present
Product & Experience Design Consultant
Self-Employed (Accra, Ghana)
March 2020 – Present
CX (Customer Experience) Consultant, Head of CX & Digital Services
miLife Insurance (Accra, Ghana)
September 2018 – February 2020
Product & UX Design Consultant
Self-Employed (Accra, Ghana)
September 2017 – June 2019
Partner & Design Lead
The Cobalt Partners (Accra, Ghana)
February 2014 – September 2017
Lecturer, Adjunct Lecturer
Ashesi University (Berekuso, Ghana)
September 2012 – May 2015
Product & UX Design Consultant
Self-Employed (Accra, Ghana)
July 2011 – January 2014
Interaction Designer & Developer
Experientia (Turin, Italy)
November 2010 – June 2011
Designer & Developer
Pierandrei Associati (Milan, Italy)
February 2009 – January 2010
Graphic Artist, Senior Graphic Designer
Philadelphia Housing Authority (Philadelphia, USA)
February 2003 – September 2006
Education
Masters in Product-Service Systems Design
Politecnico di Milano (Milan, Italy)
September 2006 – July 2010
Progetto I-Nova
Scuola Politecnica di Design (Milan, Italy)
February 2008 – May 2008
Bachelor of Applied Science, Computer Science (concentration in Digital Media Design)
University of Pennsylvania (Philadelphia, USA)
September 1998 – May 2002
Photography
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